Feature Comparison: Greenitco ITM vs Manage Engine
ITM by GreenITCo
01.
Full lifecycle asset management (IT & non-IT assets) — procurement, deployment, maintenance, disposal.
02.
Network discovery & inventory: hardware, software, IoT, virtual machines, etc.
03.
Service desk / ticketing + workflow engine (ITSM/ITIL elements) integrated with asset management.
04.
Mobile app support for asset tracking and field usage.
05.
Location mapping, barcoding/RFID, vendor/contract/license management built in.
06.
Indian company (makes local support and India-region compliance easier) — company info emphasises “Made in India, trusted globally”.
ManageEngine ServiceDesk Plus
Mature product with global reach and large user base.
Full-stack ITSM: incident, problem, change, service catalog, asset management built-in.
Asset management / ITAM module: discovery, inventory, software license management, life-cycle, workflows.
Strong automation, workflow builder, customization, self-service portals, multi-site support.
Integrations across ecosystem (monitoring, endpoint management, etc) and both cloud & on-premise deployments.
Feature Comparison Table
Feature
Greenitco ITM
ManageEngine AssetExplorer
Non-IT Asset Tracking
Yes
No
IoT Device Discovery
Yes
No
Scheduled Maintenance
Yes
No
ROI Calculation Tools
Yes
No
Accessories Management
Yes
No
Location-Based Asset Tracking
Yes
No
Virtual Audit Capability
Yes
No
Gatepass & RFID Integration
Yes
No
Blacklisted Software Detection
Yes
No
Mobile App for Field Updates
Yes
Yes
IT Asset Lifecycle Management
Yes
Yes
Software License Compliance
Yes
Yes
Helpdesk Integration
Yes
Yes
Cloud & On-Prem Deployment
Yes
Yes
Which is better for scenario?
01.
If your focus is narrowing to asset tracking + lifecycle + internal service desk for a mid sized org (especially if cost-sensitive), ITM might be simpler/leaner.
03.
If you are in India / South Asia, want a strong asset-management + ticketing platform, especially inclusive of non-IT assets (furniture, accessories), and want simpler scope: ITM by GreenITCo is very competitive.
02.
If you are an enterprise with broad ITSM/ITOM needs (ticketing, change, asset, monitoring, integration across networks/endpoints), and anticipate needing to scale globally, then ManageEngine ServiceDesk Plus (with other ManageEngine modules) offers a richer ecosystem.
04.
If you already have many systems and need lots of integrations (monitoring, endpoints, AD, etc) then ManageEngine has the advantage.
Points to watch / trade-offs
01.
With ManageEngine: Some users report that support responsiveness is inconsistent. Reddit Also UI is sometimes called dated although functionally rich.
02.
For both: Baseline cost, licensing model (users/technicians/devices), on-prem vs cloud deployment, upgrade path, and local support must be evaluated carefully.
03.
Integration: If you anticipate needing monitoring, endpoint management, remote control, multi-tenant MSP support etc, ManageEngine has more modules to build on.
04.
With ITM: Because it is more regional/specialised, check how well it integrates with other tools you use (e.g., network monitoring, complex ITOM, multi-region deployments).
05.
Non-IT asset management: If you have heavy need to track non-IT assets (e.g., plant equipment, furniture, IoT devices outside standard IT realm) check depth of support (ITM seems strong here).
My recommendation
If I had to pick a general recommendation for a company in Delhi/India looking for asset + service desk functionality:
- Start by checking ITM by GreenITCo: evaluate proof-of-concept, test asset tracking + non-IT asset support + mobile app + procurement workflows.
- Then evaluate ManageEngine ServiceDesk Plus (or relevant edition) and compare total cost of ownership (licensing + support + modules you’ll need).
- Make sure to score based on your key must-haves: asset lifecycle, non-IT assets, integration, automation, mobile, region/local support.
- Consider future scale: if you expect to expand IT operations broadly (monitoring, endpoint security, MSP model) then ManageEngine gives more head-room.
Case Studies
Objective: Centralize asset management for IT and non-IT assets with simple ticketing and maintenance tracking.
Background
A mid-size manufacturing firm with 600 employees was using spreadsheets to track IT equipment and factory machinery. They faced difficulty maintaining accurate records for warranty, AMC (Annual Maintenance Contracts), and asset movements between plants.
Challenges
No unified asset database for both IT and non-IT assets.
Manual maintenance tracking led to missed service dates.
Employees had no clear way to raise asset-related service requests.
Solution
After evaluating ManageEngine ServiceDesk Plus and Greenitco ITM, the company chose Greenitco ITM due to its strong non-IT asset management and simple deployment.
Implementation
Deployed ITM on-premise to track 2,500+ assets (laptops, servers, furniture, production tools).
Integrated barcode scanning for inventory verification.
Linked ticketing with asset details for repair/maintenance requests.
Results
| Metric | Before | After ITM |
|---|---|---|
| Asset tracking accuracy | 60% | 98% |
| Maintenance schedule adherence | 45% | 90% |
| Time to locate assets | >2 hours | <15 minutes |
| Ticket resolution SLA compliance | 70% | 95% |
Key Takeaway
For organizations needing asset-centric service management (including non-IT assets), Greenitco ITM delivered faster deployment, easier use, and lower total cost than ManageEngine ServiceDesk Plus.
Objective: Streamline IT service management and ensure compliance across five regional offices.
Background
A financial institution with 1,800 employees needed to unify IT helpdesk operations and enforce change control and audit compliance. They initially used email-based ticketing and Excel for tracking assets.
Challenges
Decentralized helpdesk caused duplication and missed SLAs.
No visibility into change management or asset lifecycle.
Required ITIL-aligned processes for internal audits.
Solution
They evaluated Greenitco ITM and ManageEngine ServiceDesk Plus.
They chose ManageEngine ServiceDesk Plus (Enterprise Edition) for its ITIL-aligned modules, change management, and multi-site support.
Implementation
Cloud deployment integrated with Active Directory for authentication.
Configured incident, problem, and change management workflows.
Integrated with ManageEngine Endpoint Central for software deployment.
Results
| Metric | Before | After ServiceDesk Plus |
|---|---|---|
| Ticket resolution SLA | 68% | 96% |
| Audit compliance | 55% | 100% |
| Mean time to repair (MTTR) | 12 hours | 3 hours |
| Customer satisfaction | 3.1/5 | 4.7/5 |
Key Takeaway
For enterprise-scale ITSM with regulatory compliance and ITIL processes, ManageEngine ServiceDesk Plus provided the control, scalability, and integrations the financial firm needed.
Objective: Implement an affordable and centralized system for managing IT assets, classrooms, and support tickets.
Background
A private university with 10,000 students and 400 staff had multiple campuses. They wanted to track IT equipment in labs and classrooms, as well as manage staff service requests efficiently.
Challenges
Inventory scattered across departments with no unified system.
Frequent asset loss or misplacement during lab upgrades.
Limited IT staff — needed a system easy for non-technical users.
Solution
They compared ManageEngine ServiceDesk Plus (Standard Edition) and Greenitco ITM.
After a 30-day pilot, they selected Greenitco ITM for its ease of use, mobile tracking app, and lower licensing cost.
Implementation
Cloud version of ITM deployed with department-wise asset categories.
Barcoded all classroom and lab equipment.
Enabled ticket portal for staff and students to log IT issues.
Results
| Metric | Before | After ITM |
|---|---|---|
| Asset visibility | <50% | 95% |
| Ticket response time | 2 days | 4 hours |
| Asset loss incidents/year | 12 | 2 |
| Admin time spent on audits | 5 days | 1 day |
Key Takeaway
For education and multi-site setups needing a lightweight, user-friendly asset + ticketing platform, Greenitco ITM delivered high ROI and simplified management.
We develop & create digital future.
Greenitco ITM focuses on IT and non-IT asset management with integrated service desk and workflow tools, while ManageEngine ServiceDesk Plus is a broader IT Service Management (ITSM) suite designed for enterprise-scale environments with advanced automation, change management, and integrations.
If your priority is asset lifecycle management (procurement, tracking, maintenance, and disposal) — especially for non-IT assets like furniture or machinery — Greenitco ITM is purpose-built for that.
If you need comprehensive IT asset management tied into ITSM modules and enterprise monitoring, ManageEngine ServiceDesk Plus is stronger.
Greenitco ITM: Yes, it natively supports both IT and non-IT assets.
ManageEngine: Primarily built for IT assets, but can be customized to track non-IT items.
Yes. Both include ticketing systems, service request management, and workflow automation.
However, ManageEngine offers a full ITIL-aligned service desk (including incident, problem, change, and release management), while Greenitco ITM focuses on asset-linked ticketing workflows.
Greenitco ITM is an Indian-developed solution with local support, regional compliance, and pricing suited for Indian businesses.
ManageEngine, though part of the Indian company Zoho Corp, follows a global product model with a larger international footprint.
Greenitco ITM: Offers cloud and on-premise deployment options tailored for local infrastructure needs.
ManageEngine ServiceDesk Plus: Available in on-premise and cloud (SaaS) versions with strong integration across the ManageEngine ecosystem.
Yes, both have mobile apps for managing assets, tickets, and approvals on the go.
Greenitco ITM: Integrates with barcoding/RFID systems and internal ticketing but has limited third-party integrations.
ManageEngine: Offers extensive integrations with other ManageEngine products (Endpoint Central, OpManager, ADManager, etc.) and popular third-party tools (Microsoft 365, Jira, Slack, etc.).
Greenitco ITM generally provides a lower total cost of ownership for small and mid-sized businesses in India.
ManageEngine may require more investment upfront but provides enterprise scalability and wider capabilities.
ManageEngine ServiceDesk Plus provides extensive workflow customization, automation rules, and form designers.
Greenitco ITM allows customizable workflows and fields but focuses more on simplicity and usability.
Greenitco ITM: Direct local support and training in India with faster turnaround for regional clients.
ManageEngine: Offers global support, documentation, and community forums, though response times can vary based on region.
ManageEngine ServiceDesk Plus is ITIL-compliant and supports multiple ITIL processes.
Greenitco ITM follows ITSM principles but is not officially ITIL-certified — it focuses more on practical implementation of asset + ticketing workflows.
Yes, both tools support multi-site asset management and ticketing.
ManageEngine is better for large distributed enterprises, while Greenitco ITM handles regional multi-location networks efficiently.
Greenitco ITM is known for faster deployment and easier setup for SMBs.
ManageEngine ServiceDesk Plus requires more configuration but offers greater depth and control for complex IT environments.
Choose Greenitco ITM if you want an affordable, easy-to-use, India-based asset and ticketing solution covering both IT and non-IT assets.
Choose ManageEngine ServiceDesk Plus if you need a comprehensive ITSM suite with advanced features, global scalability, and integrations.