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Asset Management Global

AMG Service Desk Management

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Every Asset has a story
Intelligent AMG Service Desk Management that Resolves Everything

AMG Service Desk Management

AMG Service Desk Management

AMG Service Desk Management

AMG Service Desk Management

AMG Service Desk Management

AMG Service Desk Management

MODULES IN AMG SERVICE DESK MANAGEMENT

AMG Service Desk Management system provides end-to-end tracking and management of IT and non-IT assets, including hardware, software, furniture, and machinery. It ensures complete lifecycle visibility—from procurement to disposal—while supporting technologies like barcode and RFID for real-time location and condition monitoring. With features like license compliance, virtual audits, and network discovery, GreenITCo ITAM helps organizations reduce costs, improve efficiency, and maintain control over their entire asset inventory.

Ticket By Email

Easily raise tickets by sending an email. The system automatically captures email content and generates a ticket, ensuring smooth issue tracking and response without logging into any Portal

Ticket By Mobile App

Submit and manage tickets anytime, anywhere through the dedicated mobile app. Designed for quick access and real-time updates, it enhances user convenience and responsiveness.

Ticket By Self Service

Empower users with a user-friendly self-service portal to log, track, and manage their tickets independently. Ideal for streamlining communication and reducing team dependency.

Ticket Allocation By Alias

Ticket Allocation By Category

Assign tickets to the appropriate team or technician based on selected issue categories such as hardware, software, or network. This ensures faster resolution with the right expertise

Auto Allocation

Leverage intelligent routing to automatically assign tickets to the most suitable technician based on predefined rules, workload, and availability. Enhances operational efficiency and response time.

Auto Ticket Generation

SLA Mangement

Define and manage Service Level Agreements (SLAs) to monitor response and resolution times. Integrated holiday calendars ensure accurate SLA tracking by excluding non-working days.

Holiday Management

Integrating AMG Service Desk Management with Your Enterprise Technology

AI assist integration
Auto resolve of ticket integration
Auto response of ticket integration

UNIQUE FEATURES IN AMG Service Desk Management

Asset Management Global offers features like automated asset discovery, barcode/RFID tracking, lifecycle management, license compliance, virtual audits, depreciation tracking, and real-time reporting. These tools ensure complete control, visibility, and optimization of all IT and non-IT assets.

AI Assist – Auto Respond in Comment Section

Leverages AI to automatically respond to queries and comments, improving response times and enhancing user support efficiency.

Delegation of requests

Easily assign and delegate requests to appropriate team members, ensuring tasks are handled promptly and efficiently.

We can configured cc mail by default checked

Easily manage stationery, pantry, and housekeeping supplies with a ready-to-use solution designed for everyday operational needs.

Generate Report For Your AMG Service Desk Management

Asset Management Global Report: Efficient tracking, real-time analytics, and compliance ensured.

Ticket Handler Wise Report
Ticket Task Report
Reopen Ticket Report
Auto Resolved Ticket Report
Date wise Handler Report
Custom Report
Change Request Report
Service Request Report
Escalate Ticket Report
Overdue Ticket Report
Merged Ticket Report
Reopen Ticket Report
Reports Email trigger
Technician Log Report

2.0

Tickets and Requests
Incidents and Problems
Changes and Workflows
Reporting and Analytics
SLAs and Prioritization
Users and Agents

What we track?

AMG

Everything You See on the Demo Is Available in AMG
Compliance and Audit Trails

Custom Solutions Just for You

Asset Management Global Report: Efficient tracking, real-time analytics, and compliance ensured

  • Ticket Custom Report Integration (Based on Requirement)
  • AI Assist – Auto Respond in Comment Section
  • Task Module Integration
  • Problem category status enable / disable functionality
  • Mobile App – GPS Requirement for Ticket Resolution
amg service desk management

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Contact Us

“Excellant”

Overall: The learning was excellant , we have share the information and will be a case study to pitch to other customers . The user friendliness was great , The users had a vow experience and their is every possibility of word of mouth will spread across the industry and we shall explore better avenues for business for mutual benefit,

Santhosh N.

Expert

“It makes my inventory maintenance part as easy”

Pros: As per my view, the simple and clear way feed & use the details about our goods. One to mention the customer support is good on adding my necessary.

Cons: Expect this site to be collect the laptop, pc’s specific details automatically instead I made entry manually.

RAGAVEN M.

Expert

“Very much Worthy using ITM as a Ticketing and Asset Management Tool”

Overall: It was quite a good product excellent to use, gives a platform a way to manage Asset management and Ticketing to the next level

Pros: The user friendly architecture and full of worthy utilities make this software more reliable and handy

Cons: I would say Nothing,this is simply a good software everyone should use once

Shadab A

Expert

“ITM , asset management tool suffices all our requirements. Its a true value for money product.”

Overall: We could have all our assets tracked and helped us in budgeting including depreciation of the asset value.

Pros: Its very feature rich product. Asset tagging and individual user log in are key features. Mobile App for tracking assets and raising request are very handy features for our users.

Cons: Product needs to add few more features to it request, incident and change management. Good to have offline tracking of devices .

MALLESH M

“it was too good..worthwhile experience…been using it for along time now!”

Pros: convenience…., VERY PROMPT..very useful in daily inventory management…in fact it is completely user friendly…useful for managing local compliances

Cons: not as such..need more reporting option..otherwise tool is excellent and support is also good enough

Madhukar K.

“Asset Management IT review”

Pros: I found that this software very Easy of use,

Cons: The UI (User Interface) i.e. looks of the software need some improvement

Reasons for Choosing ITM IT Asset Management: Relations and proximity

Alok N.

“ITM Review”

Overall: The rich feature set and ongoing innovation makes it a perfect product

Pros: Features included are what you need on a regular basis. The module based approach again lends to the ongoing thought process of having a feature set only when u need it.

Cons: The mobile app should be available for the on premises setup as well.

Akash C.

Case Study:

Streamlining AMG Service Desk Management for a Global Logistics Company

Client Overview

Company: TransWorld Logistics Group
Industry: Transportation & Supply Chain
Headquarters: Singapore
Employees: 3,800+
Offices: 24 regional hubs across Asia-Pacific and Europe

Challenge

TransWorld Logistics was facing growing challenges in managing internal IT and operational support requests across its regional offices.
The company’s support teams were using shared email inboxes and spreadsheets to log tickets, leading to slow response times, duplicate work, and poor visibility into service performance.

Key issues included:

  • Disorganized ticket management: Over 2,000 support requests per month handled manually.

  • No central visibility: Teams couldn’t track request statuses or prioritize urgent issues.

  • Inconsistent SLAs: Delays in resolving IT and facility issues affected employee productivity.

  • Limited reporting: Leadership lacked data on response times, recurring issues, or staff workload.

The company needed a centralized, automated service desk platform to unify support channels and deliver measurable performance improvements.

Solution

TransWorld partnered with AssetManagement.Global to implement a cloud-based Service Desk Software integrated with their existing IT asset management system.

Key features implemented:

  • Centralized Ticketing System: All requests from email, chat, and web forms routed into a single dashboard.

  • Automated Workflows: Intelligent routing based on issue type, priority, and department.

  • Self-Service Portal: Employees can submit and track their own requests.

  • Knowledge Base: Common solutions documented to reduce ticket volume.

  • SLA & Escalation Management: Built-in alerts to ensure service-level commitments are met.

  • Performance Reporting: Real-time analytics for ticket trends, response times, and technician productivity.

Deployment was completed in 8 weeks, with minimal disruption to daily operations.

Conclusion

With AssetManagement.Global Service Desk Software, TransWorld Logistics transformed its fragmented support operations into a streamlined, data-driven service environment.
The company now delivers faster, more consistent support while improving transparency, employee satisfaction, and cost efficiency across its global network.

What We Track?

In AMG Service Desk Management, we track purchase requests, order status, vendor performance, delivery timelines, budget utilization, contract compliance, and invoice matching. This ensures transparency, cost control, and efficiency throughout the procurement lifecycle.

We provide 99.9% uptime guarantee and also sign the special contact to have penalty clauses.

No. You can create as many users, assets, licenses and accessories as you need with no extra charges.

We have a team of experts who can help in asset labelling, data collection, license management and designing your asset management policy. You can contact us for help. We would be happy to help you.

Yes, we provide 30 days free evaluation period with support.

You can make payment via wire transfer, credit card, Pay Pal, Debit card, account transfer.

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