Every parcel logged, tracked, and delivered with proof.
AMG replaces the paper mail register with barcode, QR and RFID tracking, automatic recipient notifications, and a chain of custody that holds up from arrival to delivery.
4.8 from reviews · Web, Windows, macOS, Android, iOS
→ R. Malhotra, LegaldeliveredPOD ✓
→ Finance Deptin transit2h left
→ S. Kapoor, Financepickup due40m left
→ Data CenterdeliveredPOD ✓
→ CEO Officein transit1h left
→ Warehouse BSLA breachoverdue
→ AP TeamdeliveredPOD ✓
→ Procurementpickup due3h left
→ R. Malhotra, LegaldeliveredPOD ✓
→ Finance Deptin transit2h left
→ S. Kapoor, Financepickup due40m left
→ Data CenterdeliveredPOD ✓
→ CEO Officein transit1h left
→ Warehouse BSLA breachoverdue
→ AP TeamdeliveredPOD ✓
→ Procurementpickup due3h left
Trusted at
4.8/5
25 features, organized around a mail item's actual journey
From the moment it arrives to the signature confirming it landed.
01
Intake & tracking
The first scan.
Incoming Mail Management
Mail Scanning and Digitization
Barcode and QR Code Tracking
RFID Mail Tracking
Parcel and Package Tracking
02
Distribution & delivery
Getting it to the right person.
Automated Mail Distribution
Recipient Notifications
Real-Time Delivery Status
Proof of Delivery (POD)
Pickup and Delivery Scheduling
03
Custody & compliance
Proving what happened.
Chain of Custody Tracking
Mail Audit Trail
Secure Document Handling
Digital Mail Records
Role-Based Access Control
04
Outbound & courier ops
What leaves the building.
Outgoing Mail Management
Courier Management
Dispatch Management
Visitor and Courier Logging
Mobile Mail Tracking
05
Scale & integration
Every site, one system.
Multi-Location Mail Management
SLA and Delivery Monitoring
Mail Analytics and Reports
Custom Workflows and Approvals
Integration with Asset Management and Service Desk
Five phases from intake to compliance reporting
How it works ~ 10 min setup
AMG Mailroom Console
AMG Mailroom Console
Barcode or QR Code Scanner
AMG Mobile App
RFID Reader (optional)
Phase 01
Mail Intake
Receive and log incoming mail
Capture sender, recipient, item type and courier. RFID-tagged items in high-volume mailrooms log automatically through reader portals.
Scan and assign a tracking code
A barcode, QR code or RFID tag creates a unique tracking ID — the first entry in the item's chain of custody log.
Phase 02
Sorting and Distribution
Automated routing to recipient or department
Recognized addressees route automatically; unrecognized or sensitive items flag for manual review or a custom approval workflow.
Notify recipients
An email, SMS or in-app alert tells the recipient their item has arrived and where to collect it.
Phase 03
Delivery and Chain of Custody
Log delivery or collection
Recipient, method and timestamp recorded at handoff. Sensitive items capture a signature or photo, closing the custody loop.
Manage outgoing dispatches
Recipient address, courier, weight and service level logged, with alerts if a collection window is missed.
Phase 04
SLA Monitoring and Exception Handling
Monitor SLAs and handle exceptions
Items nearing their deadline warn; breaches alert the mailroom manager and can escalate to an ITSM ticket automatically.
Phase 05
Reporting and Compliance
Generate reports and maintain audit records
Volumes, SLA compliance and courier performance reported on demand, with every event stored for ISO 15489 and GDPR review.
Availability
Browser-based by default, with native apps for agents on the move.
Web‑based
Windows
macOS
Android
IOS
Built to connect with the rest of AMG
Mailroom doesn’t run in isolation — these are the modules it shares data and workflows with most directly.
Visitor Management
Every courier that walks in is logged as a visitor and a delivery, in one linked record.
RFID Integration
High-volume mail uses the same RFID tagging and reader infrastructure as asset tracking.
Live Monitoring
The same real-time, threshold-based alerting pattern — watching SLA deadlines instead of server metrics.
Every handoff, on the record
Chain of custody means being able to answer, for any item, exactly who touched it and when. Break that chain once and a delivery becomes something you’re arguing about instead of something you can prove.
01
Arrival
02
Scan & Tag
03
Route
04
Notify
05
Deliver
07
POD Captured
Real Customer Reviews From Capterra
My overall experience with ITM IT Asset Management has been smooth and productive. It simplifies many processes that would otherwise require significant manual effort, helping save both time and resources. I particularly value the centralized approach to asset tracking, which improves coordination across teams and ensures better control over IT infrastructure.
Puneet
Overall, it has been a well-rounded solution that simplifies asset management and improves operational clarity. The platform brings a high level of transparency to asset management, making it easy to monitor usage and availability.
Chirag
Overall, it has been an effective tool that supports better management and control of IT resources. The system supports better decision-making by providing clear insights into asset performance and status.
Keshav
My overall experience has been very satisfying, as it has brought more structure and clarity to asset management processes. The platform offers excellent visibility into asset allocation, which helps in better planning and utilization of resources.
Siddharth
The platform has contributed to better organization and improved tracking of assets across the organization. The automation of routine tasks like tracking and status updates saves a lot of time and effort. It helps in better planning and utilization of resources.
Bharam
It has been a dependable solution that helps maintain consistency and accuracy in managing IT assets. The system’s ability to maintain accurate records and history of assets is very helpful for audits and compliance
Heena
Using ITM IT Asset Management has made asset lifecycle management much more efficient. From tracking procurement to monitoring updates and maintenance, everything is well organized. It has helped improve operational efficiency and accountability within the team.
Ankit
ITM IT Asset Management has proven to be a scalable and dependable solution. It supports our growing infrastructure needs while maintaining transparency and control over assets. It has become an important tool in optimizing IT management processes.
Saksham
ITM provide a stable,reliable and well structure platform for managing assets and ticketing and also it helps for real time synchronisation
Abhishek
“ITM , asset management tool suffices all our requirements. Its a true value for money product.”
We could have all our assets tracked and helped us in budgeting including depreciation of the asset value.
Mallesh
“Excellent” The learning was excellent , we have share the information and will be a case study to pitch to other customers . The user friendliness was great , The users had a vow experience and their is every possibility of word of mouth will spread across the industry and we shall explore better avenues for business for mutual benefit,
Santhosh
“It makes my inventory maintenance part as easy”
As per my view, the simple and clear way feed & use the details about our goods. One to mention the customer support is good on adding my necessary.
Ragaven
“Very much Worthy using ITM as a Ticketing and Asset Management Tool” It was quite a good product excellent to use,gives a platform a way to manage Asset management and Ticketing to the next level
Shadab
“Excellent Collaboration with ITM: The Ideal Solution for Asset Management!”
It was great working the Team of ITM, they’re the perfect solution for Asset management. Keep it up team.
Priyanka
“ITM Asset Management best in the class” It is a complete solution for Asset management with advanced technology, The Dashboard is Amazing and equipped with high-expectation information. Integrated with the complete package of Service-Desk solution. Reporting Structure is best in the class.
Santosh
“Great asset-visibility, but needs smoother onboarding”
A reliable and powerful tool for managing IT assets efficiently. Once set up, it offers strong value, clear insights, and better control for mid-sized organizations.
Sultan
Real Customer Reviews From Play Store
Excellent IT Asset Management Tool! GREENITCO’s IT Asset Management App has been a game-changer for business. Highly recommend this app for any business looking to streamline its asset management process!
Sandeep Choudhary
Best application for IT and assets manage application It is very use ful to manage Asset Related
Sudheer Suman
The ITM App is a powerful tool for IT asset management and support ticketing. Its comprehensive features, user-friendly interface, and reliable performance make it an excellent choice for IT departments looking to optimize asset utilization and streamline support processes. While there may be a learning curve and initial setup effort, the long-term benefits of improved asset tracking and efficient issue resolution are significant.
Shivam Kumar
Great tool to manage your assets and tickets with ease
Palak Varu
Best app for easily manage asset and ticket
Priya Maru
Usefull app for asset management and also track device from mobile
Durgesh Shukla
Best app to manage assets and Reduces time
Papai Das
The ITM App is a powerful tool for IT asset management and support ticketing. Its comprehensive features, user-friendly interface, and reliable performance make it an excellent choice for IT departments looking to optimize asset utilization and streamline support processes. While there may be a learning curve and initial setup effort, the long-term benefits of improved asset tracking and efficient issue resolution are significant. Whether you are managing a small IT inventory.
Sarvjeet Kushwaha
Excellent Application for managing It tools
Anmol Setia
This app is more useful for managing IT assets and it design.
Soren Paswan
This app is useful for large and small SME’s as well. This app will surely benefit the IT manager and the company.
Ravi Sah
Popular Questions About AMG Service Desk Management Software
Everything you need to know before your demo.
AMG (Asset Management Global) is an enterprise IT management platform developed by GreenITco Technologies. It combines IT Asset Management (ITAM), IT Service Management (ITSM), Configuration Management Database (CMDB), Patch Management, RFID Tracking, and six other modules in a single platform.
Yes. AMG is designed as a cost-effective alternative to ServiceNow, Freshservice, and ManageEngine for mid-size and enterprise IT teams in India. AMG offers unified ITAM and ITSM in one platform with flat enterprise pricing, on-premise deployment options, and India-based support — areas where ServiceNow typically requires significant additional licensing.
Yes. AMG includes a dedicated RFID Asset Tracking module that supports both passive and active RFID readers. IT teams can track high-value assets across multiple floors or facilities without manual barcode scanning, reducing audit time by up to 60%.
AMG is architected for enterprise scale, supporting deployments from 500 to 50,000+ assets. GreenITco offers flat enterprise licensing that does not increase per-asset or per-user, making AMG cost-predictable as your IT estate grows.
Yes. AMG integrates with Active Directory (AD) and Azure Active Directory (Azure AD) for user authentication and asset-user mapping. This enables automatic asset assignment based on directory data and supports SSO login for IT staff.
Yes. GreenITco offers a free trial of AMG for qualified enterprise teams. Contact GreenITco at your contact page URL to schedule a demo and trial setup.
AMG is deployed across banking and financial services, manufacturing, healthcare, government, education, and IT services industries in India. GreenITco has 200+ enterprise clients managing diverse IT environments on the platform
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