Every remote session, verified, recorded, and accounted for.

AMG RDP Management replaces bare Windows RDP with MFA, RBAC, access approval, and full session recording — so every remote connection is authenticated, authorized, and auditable by default.

 

4.8 from reviews · MFA enforced on every session

Trusted at

4.8/5

25 features, organized around who gets in and what they can do

From the first authentication check to the audit report six months later.

01

Access & connection

Getting to the machine.

Secure Remote Desktop Access

Remote Device Access

Remote Server Management

One-Click Remote Connection

Cross-Platform Remote Access

02

Identity & authorization

Confirming who's actually walking in.

Multi-Factor Authentication (MFA)

Single Sign-On (SSO)

Role-Based Access Control (RBAC)

Access Approval Workflow

Active Directory and LDAP Integration

03

Session governance

Watching while it happens.

Session Recording

Session Monitoring

Real-Time Session Control

Session Timeout and Auto Logout

Concurrent Session Management

04

Network & data controls

Limiting what a session can do.

IP Whitelisting and Blacklisting

File Transfer

Clipboard and Printer Redirection

Remote Command Execution

Multi-User Remote Sessions

05

Operations & accountability

Proof, after the fact.

Centralized RDP Management

Remote Troubleshooting

Performance Monitoring

Connection Logging and Audit Trail

ITSM and Asset Management Integration

AMG RDP Management Software

Five phases from identity to incident response

How it works ~ 15 min setup

What you'll need

AMG RDP Management Console

MFA Authenticator App (TOTP)

Active Directory or LDAP Server

Active Directory or LDAP Server

Phase 01

Identity and Authentication Setup

Integrate with Active Directory or LDAP

Sync users, groups and organizational units. Offboarding someone in AD revokes their AMG remote access at the next sync.

Enable MFA and configure SSO

Enroll TOTP, email or SMS OTP as a second factor. Configure SAML SSO where a corporate identity provider is in use.

Phase 02

Access Policy and RBAC Configuration

Define roles and access permissions

Map each role — admin, helpdesk, vendor, auditor — to specific assets, session permissions, and redirection rules.

Configure IP whitelisting and access windows

Restrict connections to approved networks and business-hour windows, with an exception process for out-of-hours access.

Set up approval workflows for critical assets

Servers and domain controllers require a submitted reason and manager or security sign-off before a session starts.

Phase 03

Session Initiation and Management

Initiate a one-click remote session

Launch straight from the asset record — linked to the asset and, where one exists, the ITSM ticket that justified it.

Session timeout and auto logout enforcement

Idle sessions warn, then log off automatically. Critical servers get shorter timeouts than standard endpoints.

Phase 04

Session Recording, Monitoring, and Audit

Record sessions and monitor in real time

Full screen, keystroke and command capture. Admins can shadow, pause or terminate any live session instantly.

Review audit trail and session logs

Every attempt and action is logged and searchable by user, asset, date or type — audit-ready for PCI-DSS, ISO 27001 or SOC 2.

Phase 05

Incident Response and Continuous Improvement

Respond to unauthorized access attempts

Blocked attempts — bad IP, failed MFA, off-hours — auto-log as ITSM security incidents and trigger response.

Review access policies and optimize

Analytics on session frequency, failed attempts and approval bottlenecks guide ongoing policy refinement.

Never trust, always verify — applied to every session

NIST SP 800-207 defines Zero Trust as treating every access request as untrusted by default. Here’s how that maps to what actually happens in AMG.

Verify explicitly

MFA + SSO — every session authenticated, no exceptions for "trusted" networks.

Least-privilege access

RBAC + JIT approval — only the access needed, only for as long as it's needed.

Assume breach

Session recording + real-time control — every session watched, any session killable instantly.

Continuous validation

IP whitelisting + auto-logout — conditions re-checked through the session, not just at login.

Audit-ready against the frameworks that ask about remote access

Three standards that specifically require identity, authentication and access-logging controls for remote sessions.

ISO/IEC 27001 — A.9 (ISO)

Access Control Requirements

PCI-DSS v4.0 — Req 8 (PCI)

Identify Users and Authenticate Access

Controls v8 — Control 12 (CIS)

Network Infrastructure Management

Real Customer Reviews From Capterra

My overall experience with ITM IT Asset Management has been smooth and productive. It simplifies many processes that would otherwise require significant manual effort, helping save both time and resources. I particularly value the centralized approach to asset tracking, which improves coordination across teams and ensures better control over IT infrastructure.

Puneet

Web Developer in India

Overall, it has been a well-rounded solution that simplifies asset management and improves operational clarity. The platform brings a high level of transparency to asset management, making it easy to monitor usage and availability.

Chirag

Developer in India

Overall, it has been an effective tool that supports better management and control of IT resources. The system supports better decision-making by providing clear insights into asset performance and status.

Keshav

DevOps Engineer in India

My overall experience has been very satisfying, as it has brought more structure and clarity to asset management processes. The platform offers excellent visibility into asset allocation, which helps in better planning and utilization of resources.

Siddharth

Software Engineer in India

The platform has contributed to better organization and improved tracking of assets across the organization. The automation of routine tasks like tracking and status updates saves a lot of time and effort. It helps in better planning and utilization of resources.

Bharam

Software Engineer in India

It has been a dependable solution that helps maintain consistency and accuracy in managing IT assets. The system’s ability to maintain accurate records and history of assets is very helpful for audits and compliance

Heena

Talent Acquisition Specialist in India

Using ITM IT Asset Management has made asset lifecycle management much more efficient. From tracking procurement to monitoring updates and maintenance, everything is well organized. It has helped improve operational efficiency and accountability within the team.

Ankit

Consultant in India

ITM IT Asset Management has proven to be a scalable and dependable solution. It supports our growing infrastructure needs while maintaining transparency and control over assets. It has become an important tool in optimizing IT management processes.

Saksham

Process Associate in India

ITM provide a stable,reliable and well structure platform for managing assets and ticketing and also it helps for real time synchronisation

Abhishek

Sales officer in India

“ITM , asset management tool suffices all our requirements. Its a true value for money product.”

We could have all our assets tracked and helped us in budgeting including depreciation of the asset value.

Mallesh

Solution Architect in India

“Excellent” The learning was excellent , we have share the information and will be a case study to pitch to other customers . The user friendliness was great , The users had a vow experience and their is every possibility of word of mouth will spread across the industry and we shall explore better avenues for business for mutual benefit,

Santhosh

General Manager - Sales in India

“It makes my inventory maintenance part as easy”

As per my view, the simple and clear way feed & use the details about our goods. One to mention the customer support is good on adding my necessary.

Ragaven

Manager in India

“Very much Worthy using ITM as a Ticketing and Asset Management Tool” It was quite a good product excellent to use,gives a platform a way to manage Asset management and Ticketing to the next level

Shadab

System Administrator in India

“Excellent Collaboration with ITM: The Ideal Solution for Asset Management!”

It was great working the Team of ITM, they’re the perfect solution for Asset management. Keep it up team.

Priyanka

Procurement in India

“ITM Asset Management best in the class” It is a complete solution for Asset management with advanced technology, The Dashboard is Amazing and equipped with high-expectation information. Integrated with the complete package of Service-Desk solution. Reporting Structure is best in the class.

Santosh

Head in India

“Great asset-visibility, but needs smoother onboarding”

A reliable and powerful tool for managing IT assets efficiently. Once set up, it offers strong value, clear insights, and better control for mid-sized organizations.

Sultan

UI Developer in India

Real Customer Reviews From Play Store

Excellent IT Asset Management Tool! GREENITCO’s IT Asset Management App has been a game-changer for business. Highly recommend this app for any business looking to streamline its asset management process!

Sandeep Choudhary

Best application for IT and assets manage application It is very use ful to manage Asset Related

Sudheer Suman

The ITM App is a powerful tool for IT asset management and support ticketing. Its comprehensive features, user-friendly interface, and reliable performance make it an excellent choice for IT departments looking to optimize asset utilization and streamline support processes. While there may be a learning curve and initial setup effort, the long-term benefits of improved asset tracking and efficient issue resolution are significant.

Shivam Kumar

Great tool to manage your assets and tickets with ease

Palak Varu

Best app for easily manage asset and ticket

Priya Maru

Usefull app for asset management and also track device from mobile

Durgesh Shukla

Best app to manage assets and Reduces time

Papai Das

The ITM App is a powerful tool for IT asset management and support ticketing. Its comprehensive features, user-friendly interface, and reliable performance make it an excellent choice for IT departments looking to optimize asset utilization and streamline support processes. While there may be a learning curve and initial setup effort, the long-term benefits of improved asset tracking and efficient issue resolution are significant. Whether you are managing a small IT inventory.

Sarvjeet Kushwaha

Excellent Application for managing It tools

Anmol Setia

This app is more useful for managing IT assets and it design.

Soren Paswan

This app is useful for large and small SME’s as well. This app will surely benefit the IT manager and the company.

Ravi Sah

Popular Questions About AMG Service Desk Management Software

Everything you need to know before your demo.

AMG (Asset Management Global) is an enterprise IT management platform developed by GreenITco Technologies. It combines IT Asset Management (ITAM), IT Service Management (ITSM), Configuration Management Database (CMDB), Patch Management, RFID Tracking, and six other modules in a single platform.

Yes. AMG is designed as a cost-effective alternative to ServiceNow, Freshservice, and ManageEngine for mid-size and enterprise IT teams in India. AMG offers unified ITAM and ITSM in one platform with flat enterprise pricing, on-premise deployment options, and India-based support — areas where ServiceNow typically requires significant additional licensing.

Yes. AMG includes a dedicated RFID Asset Tracking module that supports both passive and active RFID readers. IT teams can track high-value assets across multiple floors or facilities without manual barcode scanning, reducing audit time by up to 60%.

AMG is architected for enterprise scale, supporting deployments from 500 to 50,000+ assets. GreenITco offers flat enterprise licensing that does not increase per-asset or per-user, making AMG cost-predictable as your IT estate grows.

Yes. AMG integrates with Active Directory (AD) and Azure Active Directory (Azure AD) for user authentication and asset-user mapping. This enables automatic asset assignment based on directory data and supports SSO login for IT staff.

Yes. GreenITco offers a free trial of AMG for qualified enterprise teams. Contact GreenITco at your contact page URL to schedule a demo and trial setup.

AMG is deployed across banking and financial services, manufacturing, healthcare, government, education, and IT services industries in India. GreenITco has 200+ enterprise clients managing diverse IT environments on the platform

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Know exactly who's inside your systems, always

See AMG RDP Management with your own directory, roles and approval chains.