Every remote session, verified, recorded, and accounted for.
AMG RDP Management replaces bare Windows RDP with MFA, RBAC, access approval, and full session recording — so every remote connection is authenticated, authorized, and auditable by default.
4.8 from reviews · MFA enforced on every session
→ DC-SVR-01recording12m
→ POS Terminal 4pending—
→ Finance-WKS-12recording4m
→ DC-SVR-02blocked—
→ HR-Server-01recording31m
→ Web-SVR-03MFA wait—
→ IT-Workstation-9recording2m
→ Domain Controller 1pending—
→ DC-SVR-01recording12m
→ POS Terminal 4pending—
→ Finance-WKS-12recording4m
→ DC-SVR-02blocked—
→ HR-Server-01recording31m
→ Web-SVR-03MFA wait—
→ IT-Workstation-9recording2m
→ Domain Controller 1pending—
Trusted at
4.8/5
25 features, organized around who gets in and what they can do
From the first authentication check to the audit report six months later.
01
Access & connection
Getting to the machine.
Secure Remote Desktop Access
Remote Device Access
Remote Server Management
One-Click Remote Connection
Cross-Platform Remote Access
02
Identity & authorization
Confirming who's actually walking in.
Multi-Factor Authentication (MFA)
Single Sign-On (SSO)
Role-Based Access Control (RBAC)
Access Approval Workflow
Active Directory and LDAP Integration
03
Session governance
Watching while it happens.
Session Recording
Session Monitoring
Real-Time Session Control
Session Timeout and Auto Logout
Concurrent Session Management
04
Network & data controls
Limiting what a session can do.
IP Whitelisting and Blacklisting
File Transfer
Clipboard and Printer Redirection
Remote Command Execution
Multi-User Remote Sessions
05
Operations & accountability
Proof, after the fact.
Centralized RDP Management
Remote Troubleshooting
Performance Monitoring
Connection Logging and Audit Trail
ITSM and Asset Management Integration
Five phases from identity to incident response
How it works ~ 15 min setup
What you'll need
AMG RDP Management Console
MFA Authenticator App (TOTP)
Active Directory or LDAP Server
Active Directory or LDAP Server
Phase 01
Identity and Authentication Setup
Integrate with Active Directory or LDAP
Sync users, groups and organizational units. Offboarding someone in AD revokes their AMG remote access at the next sync.
Enable MFA and configure SSO
Enroll TOTP, email or SMS OTP as a second factor. Configure SAML SSO where a corporate identity provider is in use.
Phase 02
Access Policy and RBAC Configuration
Define roles and access permissions
Map each role — admin, helpdesk, vendor, auditor — to specific assets, session permissions, and redirection rules.
Configure IP whitelisting and access windows
Restrict connections to approved networks and business-hour windows, with an exception process for out-of-hours access.
Set up approval workflows for critical assets
Servers and domain controllers require a submitted reason and manager or security sign-off before a session starts.
Phase 03
Session Initiation and Management
Initiate a one-click remote session
Launch straight from the asset record — linked to the asset and, where one exists, the ITSM ticket that justified it.
Session timeout and auto logout enforcement
Idle sessions warn, then log off automatically. Critical servers get shorter timeouts than standard endpoints.
Phase 04
Session Recording, Monitoring, and Audit
Record sessions and monitor in real time
Full screen, keystroke and command capture. Admins can shadow, pause or terminate any live session instantly.
Review audit trail and session logs
Every attempt and action is logged and searchable by user, asset, date or type — audit-ready for PCI-DSS, ISO 27001 or SOC 2.
Phase 05
Incident Response and Continuous Improvement
Respond to unauthorized access attempts
Blocked attempts — bad IP, failed MFA, off-hours — auto-log as ITSM security incidents and trigger response.
Review access policies and optimize
Analytics on session frequency, failed attempts and approval bottlenecks guide ongoing policy refinement.
Never trust, always verify — applied to every session
NIST SP 800-207 defines Zero Trust as treating every access request as untrusted by default. Here’s how that maps to what actually happens in AMG.
Verify explicitly
MFA + SSO — every session authenticated, no exceptions for "trusted" networks.
Least-privilege access
RBAC + JIT approval — only the access needed, only for as long as it's needed.
Assume breach
Session recording + real-time control — every session watched, any session killable instantly.
Continuous validation
IP whitelisting + auto-logout — conditions re-checked through the session, not just at login.
Audit-ready against the frameworks that ask about remote access
Three standards that specifically require identity, authentication and access-logging controls for remote sessions.
ISO/IEC 27001 — A.9 (ISO)
Access Control Requirements
PCI-DSS v4.0 — Req 8 (PCI)
Identify Users and Authenticate Access
Controls v8 — Control 12 (CIS)
Network Infrastructure Management
Real Customer Reviews From Capterra
My overall experience with ITM IT Asset Management has been smooth and productive. It simplifies many processes that would otherwise require significant manual effort, helping save both time and resources. I particularly value the centralized approach to asset tracking, which improves coordination across teams and ensures better control over IT infrastructure.
Puneet
Overall, it has been a well-rounded solution that simplifies asset management and improves operational clarity. The platform brings a high level of transparency to asset management, making it easy to monitor usage and availability.
Chirag
Overall, it has been an effective tool that supports better management and control of IT resources. The system supports better decision-making by providing clear insights into asset performance and status.
Keshav
My overall experience has been very satisfying, as it has brought more structure and clarity to asset management processes. The platform offers excellent visibility into asset allocation, which helps in better planning and utilization of resources.
Siddharth
The platform has contributed to better organization and improved tracking of assets across the organization. The automation of routine tasks like tracking and status updates saves a lot of time and effort. It helps in better planning and utilization of resources.
Bharam
It has been a dependable solution that helps maintain consistency and accuracy in managing IT assets. The system’s ability to maintain accurate records and history of assets is very helpful for audits and compliance
Heena
Using ITM IT Asset Management has made asset lifecycle management much more efficient. From tracking procurement to monitoring updates and maintenance, everything is well organized. It has helped improve operational efficiency and accountability within the team.
Ankit
ITM IT Asset Management has proven to be a scalable and dependable solution. It supports our growing infrastructure needs while maintaining transparency and control over assets. It has become an important tool in optimizing IT management processes.
Saksham
ITM provide a stable,reliable and well structure platform for managing assets and ticketing and also it helps for real time synchronisation
Abhishek
“ITM , asset management tool suffices all our requirements. Its a true value for money product.”
We could have all our assets tracked and helped us in budgeting including depreciation of the asset value.
Mallesh
“Excellent” The learning was excellent , we have share the information and will be a case study to pitch to other customers . The user friendliness was great , The users had a vow experience and their is every possibility of word of mouth will spread across the industry and we shall explore better avenues for business for mutual benefit,
Santhosh
“It makes my inventory maintenance part as easy”
As per my view, the simple and clear way feed & use the details about our goods. One to mention the customer support is good on adding my necessary.
Ragaven
“Very much Worthy using ITM as a Ticketing and Asset Management Tool” It was quite a good product excellent to use,gives a platform a way to manage Asset management and Ticketing to the next level
Shadab
“Excellent Collaboration with ITM: The Ideal Solution for Asset Management!”
It was great working the Team of ITM, they’re the perfect solution for Asset management. Keep it up team.
Priyanka
“ITM Asset Management best in the class” It is a complete solution for Asset management with advanced technology, The Dashboard is Amazing and equipped with high-expectation information. Integrated with the complete package of Service-Desk solution. Reporting Structure is best in the class.
Santosh
“Great asset-visibility, but needs smoother onboarding”
A reliable and powerful tool for managing IT assets efficiently. Once set up, it offers strong value, clear insights, and better control for mid-sized organizations.
Sultan
Real Customer Reviews From Play Store
Excellent IT Asset Management Tool! GREENITCO’s IT Asset Management App has been a game-changer for business. Highly recommend this app for any business looking to streamline its asset management process!
Sandeep Choudhary
Best application for IT and assets manage application It is very use ful to manage Asset Related
Sudheer Suman
The ITM App is a powerful tool for IT asset management and support ticketing. Its comprehensive features, user-friendly interface, and reliable performance make it an excellent choice for IT departments looking to optimize asset utilization and streamline support processes. While there may be a learning curve and initial setup effort, the long-term benefits of improved asset tracking and efficient issue resolution are significant.
Shivam Kumar
Great tool to manage your assets and tickets with ease
Palak Varu
Best app for easily manage asset and ticket
Priya Maru
Usefull app for asset management and also track device from mobile
Durgesh Shukla
Best app to manage assets and Reduces time
Papai Das
The ITM App is a powerful tool for IT asset management and support ticketing. Its comprehensive features, user-friendly interface, and reliable performance make it an excellent choice for IT departments looking to optimize asset utilization and streamline support processes. While there may be a learning curve and initial setup effort, the long-term benefits of improved asset tracking and efficient issue resolution are significant. Whether you are managing a small IT inventory.
Sarvjeet Kushwaha
Excellent Application for managing It tools
Anmol Setia
This app is more useful for managing IT assets and it design.
Soren Paswan
This app is useful for large and small SME’s as well. This app will surely benefit the IT manager and the company.
Ravi Sah
Popular Questions About AMG Service Desk Management Software
Everything you need to know before your demo.
AMG (Asset Management Global) is an enterprise IT management platform developed by GreenITco Technologies. It combines IT Asset Management (ITAM), IT Service Management (ITSM), Configuration Management Database (CMDB), Patch Management, RFID Tracking, and six other modules in a single platform.
Yes. AMG is designed as a cost-effective alternative to ServiceNow, Freshservice, and ManageEngine for mid-size and enterprise IT teams in India. AMG offers unified ITAM and ITSM in one platform with flat enterprise pricing, on-premise deployment options, and India-based support — areas where ServiceNow typically requires significant additional licensing.
Yes. AMG includes a dedicated RFID Asset Tracking module that supports both passive and active RFID readers. IT teams can track high-value assets across multiple floors or facilities without manual barcode scanning, reducing audit time by up to 60%.
AMG is architected for enterprise scale, supporting deployments from 500 to 50,000+ assets. GreenITco offers flat enterprise licensing that does not increase per-asset or per-user, making AMG cost-predictable as your IT estate grows.
Yes. AMG integrates with Active Directory (AD) and Azure Active Directory (Azure AD) for user authentication and asset-user mapping. This enables automatic asset assignment based on directory data and supports SSO login for IT staff.
Yes. GreenITco offers a free trial of AMG for qualified enterprise teams. Contact GreenITco at your contact page URL to schedule a demo and trial setup.
AMG is deployed across banking and financial services, manufacturing, healthcare, government, education, and IT services industries in India. GreenITco has 200+ enterprise clients managing diverse IT environments on the platform
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