Every ticket resolved,before the SLA clock runs out.
AMG Service Desk unifies incident management, ticket routing, SLA tracking, and CMDB visibility in one console — built on the same platform as AMG Asset Management.
4.9 from reviews · Web, Windows, macOS, Android, iOS
Laptop · ITdeployed2m ago
Network · ITscanning4m ago
Furniture · Non‑ITdeployed6m ago
Server · ITmaintenance9m ago
Tracking · ITtagging11m ago
Mobile · ITdeployed13m ago
Equipment · Non‑ITaudit due15m ago
Software · ITcompliant18m ago
Laptop · ITdeployed2m ago
Network · ITscanning4m ago
Furniture · Non‑ITdeployed6m ago
Server · ITmaintenance9m ago
Tracking · ITtagging11m ago
Mobile · ITdeployed13m ago
Equipment · Non‑ITaudit due15m ago
Software · ITcompliant18m ago
Trusted by IT teams at
4.9/5
Everything a service desk needs, grouped the way your team actually works
20 capabilities, organized into five workflows instead of one long feature list.
01
Ticketing & incident response
Every request logged, routed and tracked from first contact to resolution.
Incident Management
Ticket Management
Ticket Routing
Email-to-Ticket
02
Service delivery & SLAs
Standardize what people can request and hold every response to a clock.
Service Request Management
Service Catalog
Approval Workflows
SLA Management
03
Self-service & knowledge
Deflect repeat tickets before they're ever opened.
Knowledge Base
Self-Service Portal
Multi-Channel Support
Customer Satisfaction Surveys
04
Change & governance
Roll out changes and fixes without breaking what's already running.
Problem Management
Change Management
Role-Based Access Control
Reporting & Analytics
05
Automation & integration
Connect the desk to the assets and configurations behind every ticket.
Workflow Automation
Real-Time Dashboards
Asset Management Integration
Configuration Management Database (CMDB)
Part of the AMG platform
Service Desk shares its data model with the rest of AMG — assets, configurations and support live in one system, not three.
01
IT Asset Management
Track IT and non‑IT assets across the full lifecycle.
02
CMDB
One source of truth for configurations and dependencies.
03
Software License Management
Stay compliant and avoid renewal surprises.
04
Data Center Infrastructure (DCIM)
Monitor racks, power and capacity in real time.
05
Procurement Management
Route purchase requests and approvals end to end.
06
Visitor Management
Log, badge and track visitors at every site.
Availability
Browser-based by default, with native apps for agents on the move.
Web‑based
Windows
macOS
Android
IOS
Who it's for
From single-site small businesses to regulated enterprises — the same platform scales with you.
Small Business
Medium Business
Enterprise
Government
Healthcare
Education
Manufacturing
Financial Services
Why teams move off email and spreadsheets
20 capabilities, organized into five workflows instead of one long feature list.
| Capability | AMG Service Desk | Email / spreadsheet-based support |
|---|---|---|
| Automatic ticket routing | ✓ | — |
| SLA tracking & alerts | ✓ | Manual |
| Self-service knowledge base | ✓ | — |
| CMDB & asset context on every ticket | ✓ | — |
| Real-time dashboards & reporting | ✓ | Manual |
Real Customer Reviews From Capterra
My overall experience with ITM IT Asset Management has been smooth and productive. It simplifies many processes that would otherwise require significant manual effort, helping save both time and resources. I particularly value the centralized approach to asset tracking, which improves coordination across teams and ensures better control over IT infrastructure.
Puneet
Overall, it has been a well-rounded solution that simplifies asset management and improves operational clarity. The platform brings a high level of transparency to asset management, making it easy to monitor usage and availability.
Chirag
Overall, it has been an effective tool that supports better management and control of IT resources. The system supports better decision-making by providing clear insights into asset performance and status.
Keshav
My overall experience has been very satisfying, as it has brought more structure and clarity to asset management processes. The platform offers excellent visibility into asset allocation, which helps in better planning and utilization of resources.
Siddharth
The platform has contributed to better organization and improved tracking of assets across the organization. The automation of routine tasks like tracking and status updates saves a lot of time and effort. It helps in better planning and utilization of resources.
Bharam
It has been a dependable solution that helps maintain consistency and accuracy in managing IT assets. The system’s ability to maintain accurate records and history of assets is very helpful for audits and compliance
Heena
Using ITM IT Asset Management has made asset lifecycle management much more efficient. From tracking procurement to monitoring updates and maintenance, everything is well organized. It has helped improve operational efficiency and accountability within the team.
Ankit
ITM IT Asset Management has proven to be a scalable and dependable solution. It supports our growing infrastructure needs while maintaining transparency and control over assets. It has become an important tool in optimizing IT management processes.
Saksham
ITM provide a stable,reliable and well structure platform for managing assets and ticketing and also it helps for real time synchronisation
Abhishek
“ITM , asset management tool suffices all our requirements. Its a true value for money product.”
We could have all our assets tracked and helped us in budgeting including depreciation of the asset value.
Mallesh
“Excellent” The learning was excellent , we have share the information and will be a case study to pitch to other customers . The user friendliness was great , The users had a vow experience and their is every possibility of word of mouth will spread across the industry and we shall explore better avenues for business for mutual benefit,
Santhosh
“It makes my inventory maintenance part as easy”
As per my view, the simple and clear way feed & use the details about our goods. One to mention the customer support is good on adding my necessary.
Ragaven
“Very much Worthy using ITM as a Ticketing and Asset Management Tool” It was quite a good product excellent to use,gives a platform a way to manage Asset management and Ticketing to the next level
Shadab
“Excellent Collaboration with ITM: The Ideal Solution for Asset Management!”
It was great working the Team of ITM, they’re the perfect solution for Asset management. Keep it up team.
Priyanka
“ITM Asset Management best in the class” It is a complete solution for Asset management with advanced technology, The Dashboard is Amazing and equipped with high-expectation information. Integrated with the complete package of Service-Desk solution. Reporting Structure is best in the class.
Santosh
“Great asset-visibility, but needs smoother onboarding”
A reliable and powerful tool for managing IT assets efficiently. Once set up, it offers strong value, clear insights, and better control for mid-sized organizations.
Sultan
Real Customer Reviews From Play Store
Excellent IT Asset Management Tool! GREENITCO’s IT Asset Management App has been a game-changer for business. Highly recommend this app for any business looking to streamline its asset management process!
Sandeep Choudhary
Best application for IT and assets manage application It is very use ful to manage Asset Related
Sudheer Suman
The ITM App is a powerful tool for IT asset management and support ticketing. Its comprehensive features, user-friendly interface, and reliable performance make it an excellent choice for IT departments looking to optimize asset utilization and streamline support processes. While there may be a learning curve and initial setup effort, the long-term benefits of improved asset tracking and efficient issue resolution are significant.
Shivam Kumar
Great tool to manage your assets and tickets with ease
Palak Varu
Best app for easily manage asset and ticket
Priya Maru
Usefull app for asset management and also track device from mobile
Durgesh Shukla
Best app to manage assets and Reduces time
Papai Das
The ITM App is a powerful tool for IT asset management and support ticketing. Its comprehensive features, user-friendly interface, and reliable performance make it an excellent choice for IT departments looking to optimize asset utilization and streamline support processes. While there may be a learning curve and initial setup effort, the long-term benefits of improved asset tracking and efficient issue resolution are significant. Whether you are managing a small IT inventory.
Sarvjeet Kushwaha
Excellent Application for managing It tools
Anmol Setia
This app is more useful for managing IT assets and it design.
Soren Paswan
This app is useful for large and small SME’s as well. This app will surely benefit the IT manager and the company.
Ravi Sah
Popular Questions About AMG Service Desk Management Software
Everything you need to know before your demo.
AMG (Asset Management Global) is an enterprise IT management platform developed by GreenITco Technologies. It combines IT Asset Management (ITAM), IT Service Management (ITSM), Configuration Management Database (CMDB), Patch Management, RFID Tracking, and six other modules in a single platform.
Yes. AMG is designed as a cost-effective alternative to ServiceNow, Freshservice, and ManageEngine for mid-size and enterprise IT teams in India. AMG offers unified ITAM and ITSM in one platform with flat enterprise pricing, on-premise deployment options, and India-based support — areas where ServiceNow typically requires significant additional licensing.
Yes. AMG includes a dedicated RFID Asset Tracking module that supports both passive and active RFID readers. IT teams can track high-value assets across multiple floors or facilities without manual barcode scanning, reducing audit time by up to 60%.
AMG is architected for enterprise scale, supporting deployments from 500 to 50,000+ assets. GreenITco offers flat enterprise licensing that does not increase per-asset or per-user, making AMG cost-predictable as your IT estate grows.
Yes. AMG integrates with Active Directory (AD) and Azure Active Directory (Azure AD) for user authentication and asset-user mapping. This enables automatic asset assignment based on directory data and supports SSO login for IT staff.
Yes. GreenITco offers a free trial of AMG for qualified enterprise teams. Contact GreenITco at your contact page URL to schedule a demo and trial setup.
AMG is deployed across banking and financial services, manufacturing, healthcare, government, education, and IT services industries in India. GreenITco has 200+ enterprise clients managing diverse IT environments on the platform
Ready to unify your stack?
Put every ticket on a system, not an inbox
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