Every ticket resolved,before the SLA clock runs out.

AMG Service Desk unifies incident management, ticket routing, SLA tracking, and CMDB visibility in one console — built on the same platform as AMG Asset Management.

4.9 from reviews · Web, Windows, macOS, Android, iOS

Trusted by IT teams at

4.9/5

Everything a service desk needs, grouped the way your team actually works

20 capabilities, organized into five workflows instead of one long feature list.

01

Ticketing & incident response

Every request logged, routed and tracked from first contact to resolution.

Incident Management

Ticket Management

Ticket Routing

Email-to-Ticket

02

Service delivery & SLAs

Standardize what people can request and hold every response to a clock.

Service Request Management

Service Catalog

Approval Workflows

SLA Management

03

Self-service & knowledge

Deflect repeat tickets before they're ever opened.

Knowledge Base

Self-Service Portal

Multi-Channel Support

Customer Satisfaction Surveys

04

Change & governance

Roll out changes and fixes without breaking what's already running.

Problem Management

Change Management

Role-Based Access Control

Reporting & Analytics

05

Automation & integration

Connect the desk to the assets and configurations behind every ticket.

Workflow Automation

Real-Time Dashboards

Asset Management Integration

Configuration Management Database (CMDB)

AMG Service Desk Management

Part of the AMG platform

Service Desk shares its data model with the rest of AMG — assets, configurations and support live in one system, not three.

01

IT Asset Management

Track IT and non‑IT assets across the full lifecycle.

02

CMDB

One source of truth for configurations and dependencies.

03

Software License Management

Stay compliant and avoid renewal surprises.

04

Data Center Infrastructure (DCIM)

Monitor racks, power and capacity in real time.

05

Procurement Management

Route purchase requests and approvals end to end.

06

Visitor Management

Log, badge and track visitors at every site.

Availability

Browser-based by default, with native apps for agents on the move.

Web‑based

Windows

macOS

Android

IOS

Who it's for

From single-site small businesses to regulated enterprises — the same platform scales with you.

Small Business

Medium Business

Enterprise

Government

Healthcare

Education

Manufacturing

Financial Services

Why teams move off email and spreadsheets

20 capabilities, organized into five workflows instead of one long feature list.

Capability AMG Service Desk Email / spreadsheet-based support
Automatic ticket routing
SLA tracking & alerts Manual
Self-service knowledge base
CMDB & asset context on every ticket
Real-time dashboards & reporting Manual

Real Customer Reviews From Capterra

My overall experience with ITM IT Asset Management has been smooth and productive. It simplifies many processes that would otherwise require significant manual effort, helping save both time and resources. I particularly value the centralized approach to asset tracking, which improves coordination across teams and ensures better control over IT infrastructure.

Puneet

Web Developer in India

Overall, it has been a well-rounded solution that simplifies asset management and improves operational clarity. The platform brings a high level of transparency to asset management, making it easy to monitor usage and availability.

Chirag

Developer in India

Overall, it has been an effective tool that supports better management and control of IT resources. The system supports better decision-making by providing clear insights into asset performance and status.

Keshav

DevOps Engineer in India

My overall experience has been very satisfying, as it has brought more structure and clarity to asset management processes. The platform offers excellent visibility into asset allocation, which helps in better planning and utilization of resources.

Siddharth

Software Engineer in India

The platform has contributed to better organization and improved tracking of assets across the organization. The automation of routine tasks like tracking and status updates saves a lot of time and effort. It helps in better planning and utilization of resources.

Bharam

Software Engineer in India

It has been a dependable solution that helps maintain consistency and accuracy in managing IT assets. The system’s ability to maintain accurate records and history of assets is very helpful for audits and compliance

Heena

Talent Acquisition Specialist in India

Using ITM IT Asset Management has made asset lifecycle management much more efficient. From tracking procurement to monitoring updates and maintenance, everything is well organized. It has helped improve operational efficiency and accountability within the team.

Ankit

Consultant in India

ITM IT Asset Management has proven to be a scalable and dependable solution. It supports our growing infrastructure needs while maintaining transparency and control over assets. It has become an important tool in optimizing IT management processes.

Saksham

Process Associate in India

ITM provide a stable,reliable and well structure platform for managing assets and ticketing and also it helps for real time synchronisation

Abhishek

Sales officer in India

“ITM , asset management tool suffices all our requirements. Its a true value for money product.”

We could have all our assets tracked and helped us in budgeting including depreciation of the asset value.

Mallesh

Solution Architect in India

“Excellent” The learning was excellent , we have share the information and will be a case study to pitch to other customers . The user friendliness was great , The users had a vow experience and their is every possibility of word of mouth will spread across the industry and we shall explore better avenues for business for mutual benefit,

Santhosh

General Manager - Sales in India

“It makes my inventory maintenance part as easy”

As per my view, the simple and clear way feed & use the details about our goods. One to mention the customer support is good on adding my necessary.

Ragaven

Manager in India

“Very much Worthy using ITM as a Ticketing and Asset Management Tool” It was quite a good product excellent to use,gives a platform a way to manage Asset management and Ticketing to the next level

Shadab

System Administrator in India

“Excellent Collaboration with ITM: The Ideal Solution for Asset Management!”

It was great working the Team of ITM, they’re the perfect solution for Asset management. Keep it up team.

Priyanka

Procurement in India

“ITM Asset Management best in the class” It is a complete solution for Asset management with advanced technology, The Dashboard is Amazing and equipped with high-expectation information. Integrated with the complete package of Service-Desk solution. Reporting Structure is best in the class.

Santosh

Head in India

“Great asset-visibility, but needs smoother onboarding”

A reliable and powerful tool for managing IT assets efficiently. Once set up, it offers strong value, clear insights, and better control for mid-sized organizations.

Sultan

UI Developer in India

Real Customer Reviews From Play Store

Excellent IT Asset Management Tool! GREENITCO’s IT Asset Management App has been a game-changer for business. Highly recommend this app for any business looking to streamline its asset management process!

Sandeep Choudhary

Best application for IT and assets manage application It is very use ful to manage Asset Related

Sudheer Suman

The ITM App is a powerful tool for IT asset management and support ticketing. Its comprehensive features, user-friendly interface, and reliable performance make it an excellent choice for IT departments looking to optimize asset utilization and streamline support processes. While there may be a learning curve and initial setup effort, the long-term benefits of improved asset tracking and efficient issue resolution are significant.

Shivam Kumar

Great tool to manage your assets and tickets with ease

Palak Varu

Best app for easily manage asset and ticket

Priya Maru

Usefull app for asset management and also track device from mobile

Durgesh Shukla

Best app to manage assets and Reduces time

Papai Das

The ITM App is a powerful tool for IT asset management and support ticketing. Its comprehensive features, user-friendly interface, and reliable performance make it an excellent choice for IT departments looking to optimize asset utilization and streamline support processes. While there may be a learning curve and initial setup effort, the long-term benefits of improved asset tracking and efficient issue resolution are significant. Whether you are managing a small IT inventory.

Sarvjeet Kushwaha

Excellent Application for managing It tools

Anmol Setia

This app is more useful for managing IT assets and it design.

Soren Paswan

This app is useful for large and small SME’s as well. This app will surely benefit the IT manager and the company.

Ravi Sah

Popular Questions About AMG Service Desk Management Software

Everything you need to know before your demo.

AMG (Asset Management Global) is an enterprise IT management platform developed by GreenITco Technologies. It combines IT Asset Management (ITAM), IT Service Management (ITSM), Configuration Management Database (CMDB), Patch Management, RFID Tracking, and six other modules in a single platform.

Yes. AMG is designed as a cost-effective alternative to ServiceNow, Freshservice, and ManageEngine for mid-size and enterprise IT teams in India. AMG offers unified ITAM and ITSM in one platform with flat enterprise pricing, on-premise deployment options, and India-based support — areas where ServiceNow typically requires significant additional licensing.

Yes. AMG includes a dedicated RFID Asset Tracking module that supports both passive and active RFID readers. IT teams can track high-value assets across multiple floors or facilities without manual barcode scanning, reducing audit time by up to 60%.

AMG is architected for enterprise scale, supporting deployments from 500 to 50,000+ assets. GreenITco offers flat enterprise licensing that does not increase per-asset or per-user, making AMG cost-predictable as your IT estate grows.

Yes. AMG integrates with Active Directory (AD) and Azure Active Directory (Azure AD) for user authentication and asset-user mapping. This enables automatic asset assignment based on directory data and supports SSO login for IT staff.

Yes. GreenITco offers a free trial of AMG for qualified enterprise teams. Contact GreenITco at your contact page URL to schedule a demo and trial setup.

AMG is deployed across banking and financial services, manufacturing, healthcare, government, education, and IT services industries in India. GreenITco has 200+ enterprise clients managing diverse IT environments on the platform

Ready to unify your stack?

Put every ticket on a system, not an inbox

See AMG Service Desk with your own ticket categories and SLAs. Talk to sales directly — no self-serve pricing games.